Index Client Services Senior Analyst

Lorraine HeddermanFEATURED JOB

POSITION:

Index Client Services Senior Analyst

We are looking for a Senior Index Client Services Analyst to join our growing team and support some of the largest financial institutions globally. You can expect a collaborative, fast-paced, and constantly evolving work environment where you are recognized for your results and ability to drive things forward proactively and persistently. Every day will bring many opportunities to learn and grow.

KEY DETAILS:

REGION: Europe

LOCATION: London

JOB TYPE: Hybrid

RESPONSIBILITIES:

As a Senior Index Client Services Analyst, you will:

  • Support clients who utilize Nasdaq indexes and corresponding products
  • Support institutional partners who disseminate Nasdaq indexes through their platforms
  • Act as technical liaisons between clients and internal teams to resolve issues, ensuring that our clients’ expectations and KPIs are met
  • Work with clients and partners to define business and system requirements, implementing processes to streamline interactions whenever possible
  • Identify the escalation point for unresolved production support issues and participate in analysis and resolution on behalf of the business
  • Analyze, communicate, and raise client concerns or requirements as they relate to Nasdaq product offerings to leadership
  • Work with the global Index Client Services team on various ongoing initiatives to improve the client experience
QUALIFICATIONS:

What You’ll Bring

  • Intellectual curiosity, and an interest in financial markets and investments
  • Bachelor’s degree, preferably in Business, Economics, Finance, or related field
  • An understanding of financial products, Indexes and ETFs
  • At least 2 years of experience working in the financial services industry
  • Excellent written and verbal communication skills
  • Strong analytical, problem-solving and prioritization skills
  • Strong customer service and client facing skills
  • Great organizational and project management skills

Nice To Have

  • Experience working in the market data industry
  • Knowledge and understanding of equity indices and financial data
  • High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool
  • Proficiency with Sharepoint, Confluence, Jira, or related tools
  • Experience working in a client facing role

This position will be located in London and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

We offer a competitive, well-rounded rewards package that supports you and your family — inside and outside of work.
Be part of a forward-thinking company that values innovation and creativity. You can expect a collaborative, fast-paced and constantly evolving work environment where you are recognized for your results and ability to drive things forward proactively & persistently. Every day brings many opportunities to learn & grow and rewards with a global impact we create. In return, you will receive a competitive salary package including both bonus and equity, incredible health benefits, pension matching, paid vacation (28 days) with additional paid flex days (6 days), parental leave, and more.

SOUND LIKE THE JOB FOR YOU?

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